Exam Topic Areas

Quality Systems

"Many programs are far from producing behavior which could be considered goal-oriented. Responsibilities, even with written policy, are often unclear. Participation in goal setting and decision making is almost nonexistent. Feedback and reinforcement is slow and not often connected to the amount of effort expended in safety.... The principles of MBO, adapted to safety programming (SBO), can overcome some of these failings." — Safety Management : A Human Approach, Dan Petersen, ASSE Pub.

"Total Quality Management is one label among many that is applied to the American version of what is called "The Japanese System," a system of management introduced to the Japanese by an American, Dr. W. Edwards Deming...Total Quality Management is focused on continuous improvement. While the process is improved, waste is being eliminated: all wastes by everyone in the organization." — Total Quality Safety Management, Edward E. Adams, ASSE Pub.

Practice quizzes contain questions from this topic. Thirty- and 100-question exams contain questions from multiple topic areas.

Practice Quizzes - 1 2 3 4 5 6 7 8 9 10

30-Question Practice Exams - 1 2 3

150-Question Practice Exams - 1 2 3 4 5 6

References & Notes -

  1. Glossary
  2. Applying Deming’s 14 Points to safety
  3. Deming’s Deadly Diseases Applied to Safety
  4. What Joseph M. Juran Might Have Said About Safety
  5. What Philip B. Crosby Might Say About Safety
  6. Strategic Map for Change and Continuous Improvement
  7. Delphi Technique
  8. Fishbone Diagram
  9. Cause and Effect Diagrams
  10. Total Quality Management Glossary
  11. Force Field Analysis
  12. Flowchart Analysis
  13. Statistical Process Control
  14. Work Flow Analysis
  15. Nominal Group Technique
  16. Brainstorming
  17. Checklists

Videos

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