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Benchmarking

Practice Exam Questions - Bank 7

1. Which of the following occurs during the analysis phase of the benchmarking process? (Camp, 17)
a. current performance gap is determined
b. functional goals are established
c. comparative companies are identified
d. data collection method is determined
2. Which of the following occurs during the analysis phase of the benchmarking process? (Camp, 17)
a. past performance gap measured
b. functional goals are established
c. future performance levels are projected
d. data collection method is determined
3. All of the following occur during the integration phase of the benchmarking process, except: (Camp, 17)
a. communicate benchmark findings
b. gain acceptance of findings
c. establish functional goals
d. data collection method is refined
4. All of the following occur during the action phase of the benchmarking process, except: (Camp, 17)
a. actions plans are developed
b. gain acceptance of findings
c. specific actions are implemented
d. benchmarks are recalibrated
5. All of the following occur during the action phase of the benchmarking process, except: (Camp, 17)
a. actions plans are developed
b. future performance levels are projected
c. specific actions are monitored
d. benchmarks are recalibrated
6. Which of the following occurs during the maturity phase of the benchmarking process? (Camp, 17)
a. leadership position is attained
b. future performance levels are projected
c. specific actions are monitored
d. benchmarks are recalibrated
7. Which of the following occurs during the maturity phase of the benchmarking process? (Camp, 17)
a. a look-back is revisited
b. future performance levels are projected
c. practices are fully integrated into processes
d. benchmarks are recalibrated
8. During the planning phase of the benchmarking process, all of the following basic questions are asked, except: (Camp, 16)
a. when will we benchmark?
b. what is to be benchmarked?
c. to whom or what will we compare?
d. how will the data be collected?
9. The benchmarking process is fundamentally one of: (Camp, 18)
a. system analysis
b. comparative analysis
c. product analysis
d. process analysis
10. Which of the following is not one the results of gap analysis in the benchmarking process? (Camp, 18)
a. negative
b. neutral
c. positive
d. parity

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